Connecting Redtail to Pulse360

Connecting Redtail to Pulse360

What you can do: Sync your Redtail CRM with Pulse360

Synchronization with your Redtail CRM allows Pulse360 to push your notes, create tasks, workflows, etc. automatically. 

How: Step by step directions on how to sync Pulse360 with Redtail CRM

1. Navigate to "Onboarding" > "Essential tasks" > "Synchronize your data with a CRM."

2. You can link your CRM by inputting your username and password into the required fields for your Redtail account.

The sync you create here only has to be done by one user and it will apply to all users in your workspace. 

3. The initial synchronization may take up to 60-minutes for up to 4,000 contacts. You will get an email when the sync is completed. You can always check on the status or unlink the connection from "Settings" > "Integrations."

4. To create tasks from Pulse360 and sync it into Redtail, you must first match the Pulse360 users with Redtail CRM users. You can do so under "Settings" > "Integrations" > "Tasks." If this is not done, you will not be able to create tasks in your CRM from Pulse360.

If you want to assign tasks to your team members, you need to invite them to Pulse360: How to Invite Your Staff.

5. Your Redtail contacts will now appear in Pulse360. Navigate to the "Workspace" screen using the sidebar menu and select a contact by typing their name into the box. Your Redtail contacts will appear in the dropdown as you begin typing.


  1. You can sync your Redtail CRM by putting in the Database owner's credentials
  2. To use tasks, you can assign your Pulse360 users with CRM users to be able to select assignees for the tasks from the "Tasks" screen.
  3. You can add contacts, as well as appointments, to your Redtail CRM, and they will be synced to Pulse360.
  4. Only "Client"-tagged notes will appear in the appointment description. Other notes in Pulse360 are added as notes in Redtail CRM every 2-hours
  5. Currently, we are only pulling the Client's name, nickname, physical address, date of birth, email address, and any events that are "related to a contact" in Redtail.
  6. Note, we do not pull Social Secuirty # or any other account level data.

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