Login Issues

Login Issues

If you are having trouble logging in, there might be several issues.

Workspace ID

If you see an error "We couldn't find that Workspace" it might be because you enter the wrong workspace ID. Please ensure you are inputting your correct workspace ID and not your email.

To find out what your workspace ID is, please click on "Don't know your workspace ID?" and insert the email you signed up with. Pulse360 will email you your details.

User Credentials

If you are getting the errors "Incorrect username or password" or "User does not exist," it indicates that you entered the wrong email or password.

Please double-check your email and ensure it was inputted correctly. 

If you forgot your password, please reset it by clicking on "Forgot Password?"

If none of the above helped, please contact us at support@pulse360.com.

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