Notes and Collections Library: Overview

Notes and Collections Library: Overview

What you can do: Save Notes Templates

Some notes are unique and can be used only on specific occasions for specific clients. Other notes can be very generic and reused across all contacts. You may want to write them in a way so that you can re-purpose and re-use them for different clients. In this case, you can save them to the Notes Library and pull them out whenever needed.

Overview

To enter the Library, navigate to the Workspace, select the Contact and Action, and press "Add Notes from Library."



In the Library, you can create new notes by clicking on the green button in the top right corner.



You can sort the notes in Alphabetical Order or by Creation Date by choosing options in the right corner. 



In the Library, you can filter the notes by text, as shown below:




You can also filter by topics and tags:



You can add a note by simply clicking anywhere on that note from inside the Notes Library. It will prompt you to fill in the flexible fields immediately, but you can skip to filling them in later.



If you need to add several notes, use select the ones you need and hit "Add Selected Notes" button. 



You can edit or delete the notes using the corresponding icons on the right side of each note.



In the Notes Library, by switching over to the "Collections" section on the top left, you can also see and manage your Collections

Collections are groups of notes. 




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