Notes Not Showing in the Document
Are you adding notes into the Notes Workspace but they are not appearing on the document preview? There are two likely reasons this may have happened.
Reason 1: Notes are not tagged as Agenda or Summary.
On the Note, you can find 3 default tags: Agenda, Summary, and Client To-Do.
Tag your note according to the type of document you are creating so that it appears in the document: Agenda for Agenda templates, and Summary for Summary templates.
When these flags are greyed out, this means they are turned off.
When these flags are in color, this means they are turned on.
Reason 2: Topics of the Notes are not the same as Topic Merge Fields on the Template.
You use Topics to organize your notes. Topic Merge Fields are used on document templates to determine what information appears in your document. The topics on the notes and the topic merge fields in the templates are linked and makeup the document. For example, if you add a note under the topic, "Investments," in order for it to appear in the document, your template must have the topic merge field, "Investments." If you want to edit your templates to insert topics, click here.
Only notes under the topics which are on the document Template will merge into the final document. If you want to add an internal note to a contact but don't want it to appear in the final document, you can exclude topics from your document (ex. Internal).
Notes Not Showing up in the CRM
If you connect your CRM to Pulse360, Pulse360 automatically syncs all notes to your CRM. Each type of note sync in different times: Notes from the Quick Notes sync over to your CRM every 2 hours. Notes added to upcoming events will sync to your CRM ...
My CRM Meetings/Events Are Not Showing up in Pules360
If you connect your CRM to Pulse360, we will automatically sync all Events (meetings, calls, etc.). You can see them on the 360 View screen. It may take up to 10 mins to see updates. Please refresh your page after this time has passed. You can ...
Duplicated Contacts in Pulse360
If you see multiple contacts under the same name in Pulse360, that is because you have multiple contact records in your CRM. How to get rid of duplicates: 1. Run a check for duplicates in your CRM first and merge or delete the records you don't need ...