Email Errors

Email Errors

If you are having email errors:

  1. It was working fine but has suddenly stopped sending - check the steps below to re-authenticate.
  2. It is not even connecting when trying to set up an email - please reach out to us at support@pulse360.com. 
    1. The issue many times is a configuration or your Broker/Dealer or RIA firm may have limited this capability. 

How to reconnect email in Pulse360: Step by step directions:

1. Navigate to the Onboarding page > Essential Tasks > Email Connection.




2. Click the "Revoke Access" button and confirm. 




3. Reauthenticate with your email provider and send test message to check. The test email should be both in your Inbox and Sent folders.